Contact us before returning goods
Wholesale returns must be agreed in advance. Please do not send goods back until you have received written instructions and, where applicable, a return reference.
Report promptly
Notify us as soon as practical after delivery and include the order or invoice number, product, quantity and a clear description of the issue.
Provide evidence
For shortages, visible damage or faults, include photographs of the goods, outer cartons, labels and delivery condition where available.
Keep packaging
Retain affected goods and original packaging until the claim has been reviewed and collection or return arrangements are confirmed.
Eligibility
Returns, replacements, credits and collection costs are assessed according to the agreed order terms, the nature of the issue and the condition of the goods. Change-of-mind returns for business orders are not automatically accepted.
Important note
Nothing on this page overrides rights or obligations that cannot lawfully be excluded. Final return terms are confirmed in the quotation, order confirmation or supply agreement.